The Power of Customer-Centric Design: A Conversation with Unico Systems' Brian

Published by Audree Grubesic on Jun 5, 2025. Updated Jun 6, 2025.

Overview

The article describes how Unico Systems centers its process on customer needs. Brian says the company focuses on design, installation support, troubleshooting, and fast response for builders.

Design process

• Unico Systems begins with an in-depth consultation.
• For builders, the team reviews building materials, insulation values, and window efficiency, including U-values.
• These details inform the load calculation so the system is sized for the space.
• The team also studies floor plans and system placement.
• Unico provides a package that includes a load calculation, material list, and design layout.

Hands-on builder support

Unico Systems does more than design and deliver systems. Company leaders, including co-owner Sean Intagliata, visit project sites to help builders through installation. Brian says this gives builders firsthand experience and confidence for future projects.

Customer service

• The company troubleshoots issues after installation.
• It connects customers with contractors and other expertise when needed.
• Replacement parts are kept readily available to reduce downtime.

Technology use

Unico Systems uses its website so builders can upload project plans. This starts the design process quickly and gives the design team the information needed to begin.

Project types

The company mainly serves traditional construction projects. It also supports modular and offsite construction. Brian says the goal is to make sure the systems work to specification and meet client expectations.

Key themes

• Thoughtful design.
• Hands-on support.
• Responsive troubleshooting.
• Long-term relationships with builders.
• Customer confidence as the measure of success.